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Ontiva Fusion Suite -- Fully integrated solution that facilitates real-time sales and customer support.
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Ontiva Fusion Suite Description
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ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.
ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat or VOIP.
Phone calls, faxes, employee overhead and other support |
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operating costs are often a significant portion of a company's total customer service costs Ontiva Fusion Suite . ONTIVA FUSION will enable you to communicate instantly with your customers as they browse your online products. Remember that a single question answered from a live support agent can be enough to close a sale!
With ONTIVA FUSION, a single support agent can interact with up to 10 customers simultaneously. This drastically reduces your |
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company's operating costs.
The ONTIVA eCRM Edition is designed for small companies/sites and enterprise level companies/sites Ontiva Fusion Suite . This version does not restrict the number of support/sales agents. Features on the eCRM edition include co-browsing, email management, ticket management, workflow Ontiva Fusion Suite , and self-service knowledge base.
Please click on http://www.ontiva.com/features.asp for a complete list of features. You can free download Ontiva Fusion Suite now
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Ontiva Fusion Suite keywords
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Live support, crm, live chat, website support, website tools, website crm, ontiv
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